Frequently Asked Questions
Everything you need to know about our exquisite jewelry collections and services.
How do I determine my correct ring size?
We provide a comprehensive Ring Size Guide on our website to help you find the perfect fit. If you are between sizes, we recommend choosing the larger size for maximum comfort.
Are your diamonds and gemstones ethically sourced?
At Jawhara Jewellery, we are committed to ethical sourcing. All our diamonds are conflict-free and sourced through the Kimberley Process, ensuring the highest standards of integrity.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition with tags attached. Please note that custom-made or engraved pieces are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. All international shipments are fully insured.
Does my jewelry come with a warranty or certificate of authenticity?
Every piece of Jawhara Jewellery comes with a Certificate of Authenticity. We also provide a one-year manufacturing warranty that covers any defects in craftsmanship.
How should I care for and clean my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes and chemicals. Clean your jewelry gently with a soft cloth and warm soapy water, or visit any of our boutiques for professional cleaning services.